With Choose Your Room you can choose the exact location and room number for your stay in our hotel. Click and explore the hotel, as if you were there. Would you like a room with a sea view? Are you looking for a quiet place or would you prefer to stay near the pool or the restaurant? You can choose the type of bed you want by using our interactive module and applying the feature filters to detail your preferences. Our reception team at Inmood Aucanada will be happy to receive your request and assign you the room you have chosen. However, in some cases, we may not be able to offer you the selected room for operational reasons, such as repairs. In such a situation, we will assign you a room with equivalent characteristics.

You can use Choose Your Room from the day you make your reservation until 7 days before your arrival.

If you have made the reservation on our website, you will only need to indicate the locator or reservation number.

If you have made your reservation through another sales channel (OTA, Tour Operator, Travel Agency,...), we will need you to give us more information so that we can show you the rooms available for your reservation. In this case, we will need you to provide us with the following information:

- Sales channel
- Locator or reservation number
- Date of stay
- Number of people to be accommodated
- Type of room reserved
- Name
- Last name
- Email address

You'll see different prices for each room depending on the features each room has. For example, rooms with better views may be priced slightly higher than other rooms in the same category.

Payment for selecting the room will be made upon your arrival at Inmood Aucanada

Choose Your Room is an on-demand service, so final confirmation of the room number will depend on actual availability at the time of your arrival. If we manage to assign the selected room to your reservation, we will ask you to pay the price previously indicated during the selection process and confirmed by email.

To ensure that you have all the information you need upon arrival, we will send you an email detailing the status of your room selection request. If you do not receive this email, we recommend that you contact the hotel directly for assistance with any queries.

The check-in time for your selected room on the day of your arrival, as well as the check-out time on the day of your departure, remain the same as those indicated on our website. (Check-in from 14:00, check-out until 12:00). The room selection option does not affect the established check-in and check-out times.

Room type upgrades require prior validation by the hotel. We will send you a confirmation email if your request has been approved.

If you change the dates of your reservation, your previous room selection will be cancelled and you will need to make a new selection. There will be no additional cost for reselecting the room.

To help you find the perfect room for your stay, you can use the feature filters. These will allow you to select from the most prominent options, such as bed type, view, location, among others. By clicking on the different options, the corresponding facades and rooms will be highlighted, making it easier for you to find the room that best suits your preferences.

If you wish to cancel or modify your room selection, please contact us directly. This will allow us to remove your current selection and you will then be able to reselect the room you prefer for your stay, at no additional cost.

Please make sure to check both the booking number or locator and the selected sales channel. Please note that the search is case sensitive. If you have confirmed that the information is correct but are still having trouble using Choose Your Room, please do not hesitate to contact our hotel directly.

Unfortunately, due to operational reasons, it is necessary for you to make your room selection further in advance. This way, we can ensure that each guest is assigned their desired room number in sufficient time.

If you have booked more than one room, we do not currently have the option to select them through Choose Your Room . We recommend that you contact Inmood Aucanada directly if you need more information.

There are several reasons why there may not be rooms available:

Possibility 1: The facade you are looking at may be fully booked for the selected dates. Try choosing another facade of the hotel to see if there are any rooms available.

Option 2: All eligible rooms may already be booked. Please note that during periods of high occupancy, the hotel may reserve a certain number of rooms for operational reasons. For further information, we suggest you contact the hotel directly.

Option 3: Please review the information provided. If you have selected an incorrect room type or entered incorrect dates, there may not be any available options.

Please check your spam or junk folder in your inbox. We also recommend that you verify that you have entered your email address correctly when providing your booking details. If you require any further information, please do not hesitate to contact us directly.

Choose Your Room may not work properly on some older browser versions. We recommend using an updated version of Safari, Chrome or Mozilla Firefox. If you still have problems after this, please feel free to contact our hotel directly.